CompTIA A+ Certification Boot Camp

CompTIA A+ IT Technician 220-602

The CompTIA A+ 220-602 exam is targeted at individuals who work or intend to work in a mobile or corporate technical environment with a high level of face-to-face client interaction. Examples of job roles include: Enterprise Technician, PC Technician, IT Administrator, Field Service Technician. It is recommended that the CompTIA A+ 220-602 candidate will have already passed the CompTIA A+ Essentials examination. Candidates who pass both CompTIA A+ Essentials and exam 220-602 will be CompTIA A+ certified with the IT Technician designation.

Prerequisites
A basic understanding of computers

Personal Computer Components - 18%
1.1 Install, configure, optimize and upgrade personal computer components
1.2 Identify tools, diagnostic procedures and troubleshooting techniques for personal computer components
1.3 Perform preventive maintenance of personal computer components

Laptops and Portable Devices - 9%
2.1 Identify fundamental principles of using laptops and portable devices
2.2 Install, configure, optimize and upgrade laptops and portable devices
2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops and portable devices

Operating Systems – unless otherwise noted, operating systems referred within include Microsoft Windows 2000, XP Professional, XP Home and Media Center - 20%
3.1 Identify the fundamental principles of operating systems
3.2 Install, configure, optimize and upgrade operating systems – references to upgrading from Windows 95 and NT may be made
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for operating systems
3.4 Perform preventive maintenance for operating systems

Printers and Scanners - 14%
4.1 Identify the fundamental principles of using printers and scanners
4.2 Install, configure, optimize and upgrade printers and scanners
4.3 Identify tools and diagnostic procedures in troubleshooting printers and scanners
4.4 Perform preventive maintenance of printers and scanners

Networks - 11%
5.1 Identify the fundamental principles of networks
5.2 Install, configure, optimize and upgrade networks
5.3 Use tools and diagnostic procedures to troubleshoot network problems
5.4 Perform preventive maintenance of networks including securing and protecting network cabling

Security - 8%
6.1 Identify the fundamentals and principles of security
6.2 Install, configure, upgrade and optimize security
6.3 Identify tools, diagnostic procedures and troubleshooting techniques for security
6.4 Perform preventive maintenance for security

Safety and Environmental Issues - 5%
7.1 Identify potential hazards and proper safety procedures including power supply, display devices and environment (e.g. trip, liquid, situational, atmospheric hazards and high-voltage and moving equipment)

Communication and Professionalism - 15%
8.1 Use good communication skills including listening and tact / discretion, when communicating with customers and colleagues
8.2 Use job-related professional behavior including notation of privacy, confidentiality and respect for the customer and customers’ property